Faq
Have questions? We have answers.
Yes with in the 7 days you have received it . You can return the product as long as you ship it back to us at your own cost. When we receive back the product we will give you a full refund.
Please be patient with us, each product is customized and we are a new company. It will take around 14 days to get to you as of right now.
We have examples on our page of how the portraits will look. For the best result please send a clear, sharp and bright image/print and if we don't think the image/print will not work we will email you and ask for a different image/print.
The Buss Foundation is not a registered nonprofit. It’s our personal give-back program, created in memory of our beloved dog Buss. Every order helps us donate custom pet memorials to families going through grief.
We have dedicated a page on our website where you can see all our donation and hear the story behind the donations
Yes you can we will have a link to our go fund me on our website.
You can either call us and someone will walk you through how to order and if no one picks up please leave your name and phone number and we will get back to you. You can also email us at Engraveelite10@gmail.com
You can go to the store and get a simple stamp pad and make your own print on a plane white paper and snap a picture with your phone and upload it to us) (Make sure the image is clear, bright and sharp).