Refund policy

We stand behind every keepsake we create with a 100% Satisfaction Guarantee.

If you’re not completely happy with your purchase, you may return it within 30 days of delivery for a full refund.
Returned items must be in their original condition and packaging.

If something arrives worn, damaged, or defective, we will remake your item at no cost to you.
Please email us at EngraveElite10@gmail.com with your order number and a photo of the issue — we’ll take care of it right away.

Buyers are responsible for the cost of return shipping for non-defective items.
Once your return is received and inspected, we’ll issue a full refund to your original payment method.

💛 Every keepsake is made with care, and we’ll always do our best to ensure you’re completely satisfied.